Accessibility statement

This accessibility statement applies to the website "www.tauernklinikum.at" of the company "Tauern-Kliniken GmbH A.ö. Tauern-Klinikum". The operators of this website endeavour to make its content and functions accessible in accordance with the Federal Act on Accessibility Requirements for Products and Services (BaFG), Federal Law Gazette I No. 48/2023, and Directive (EU) 2019/882.

Scope of this declaration

This accessibility statement applies to this website, any partner sites and any language versions, including all content and functions offered via mobile devices, insofar as these are subject to the scope of the BaFG (§ 2 (2) Z 6 – "Services in electronic commerce").

Status of compliance with requirements

This website is partially compliant with conformance level AAA of the "Web Content Accessibility Guidelines – WCAG 2.1" and with the applicable European standard "EN 301 549 V 3.2.1 (2021-03)".

Non-accessible content

The following content and functions are currently not accessible or only accessible to a limited extent and (as explained below) are exempt from the accessibility requirements:

• Some PDF documents provided on this website that were published before 28 June 2025 do not comply with current accessibility standards.
• Recorded video content created before 28 June 2025 is available without subtitles or audio description.
• Interactive maps for location display are not fully accessible; essential information (address, directions) is also provided in text form.
• Content integrated by external partners (e.g. social media plugins, embedded videos from third-party providers) is outside our area of responsibility and therefore cannot be completely accessible.

• Certain design elements of our website are an integral part of our corporate design. Full compliance with accessibility requirements would require a fundamental change to this design.
• The display of interactive graphics is based on proprietary tools that cannot be adapted without significant loss of functionality. An accessible alternative in the form of a text description is provided.
• Artistic and creative content: Certain artistic graphics, illustrations or layouts are part of the overall creative concept. A change to meet accessibility requirements would significantly alter the artistic character and the intended form of expression.
• Brand identity: Some design elements, such as colour gradients, contrast elements or animations, are central components of the visual brand identity. Accessible adaptation would represent a fundamental change in brand perception.
• Special interactive features: Complex interactive elements (e.g. 3D product visualisations or simulations) are a core component of the offering. Full adaptation for screen readers would significantly alter the functionality and limit the user experience.
• Dynamic content: The real-time display of certain live data (e.g. interactive stock market prices or map movements) could not be implemented in a technically accessible manner without changing the core function of the application.
• Multimedia presentations: Some multimedia presentations deliberately rely on the synchronisation of image and sound as a design element. Accessible adaptation (e.g. by separating the elements) would significantly alter the overall experience.
• Niche functions: Individual special functions are aimed exclusively at a specific user group and would be restricted in their original functionality by accessibility adaptations.

• Completely reworking all historical PDF archives would involve a disproportionate financial and organisational effort. Key content is therefore made available in an accessible format on request.
• Due to the technical constraints of the external provider, it is not possible to make the booking software accessible. However, users can obtain support via alternative contact channels (telephone, email).
• Data volumes: The complete barrier-free preparation of our image and video inventory would represent a disproportionate amount of personnel and financial expenditure. However, important information is also provided in text form.
• Third-party systems: Our website integrates external tools (e.g. payment or chat modules) from third-party providers. As we have no control over their adaptation, these functions cannot currently be offered in a fully accessible form.
• Short-lived content: Certain content published for a short period of time (e.g. event announcements or seasonal campaigns) cannot always be provided in an accessible form due to the tight time frame.
• Technical limitations: The interactive presentation of complex tables and statistics via third-party systems cannot be implemented in an accessible manner. The essential content is therefore also published in an accessible PDF file.
• Legacy systems/software: Some older features of the website are based on system components that will be replaced by a new system in the foreseeable future. Adapting these outdated modules would be technically complex and economically disproportionate.
• Resource constraints: Due to the size of the company and limited financial and human resources, it is not currently possible to make every function fully accessible. However, we strive for continuous improvement within the limits of available resources.

This statement was created or updated on 28 November 2025. The website was evaluated through our own review and random manual tests in accordance with the requirements of the BaFG and the standards recommended by the European Commission.

Feedback and contact
If you notice any barriers on this website, please let us know. We will endeavour to process your comments and concerns as quickly as possible and offer you accessible alternatives.

Please send your messages to:
Tauern­kliniken GmbH A.ö. Tauern­klinikum
Paracel­susstraße 8, A-5700 Zell am See
Telephone: +43(0)50272-30941
Email: marketing@tauernklinikum.at