Your stay

Avoid alcohol, as alcohol and medication do not mix well.

The prayer room is a good place to find peace and pray. The entrance to the prayer room in Zell am See is located behind the large staircase in the entrance hall and is open daily from 7 a.m. to 7 p.m.

Our prayer room in Mittersill is currently closed due to ongoing renovation work. We thank you for your understanding.

For information on the respective masses and church services, please contact our pastoral care team.

Anger and other negative emotions are not conducive to the recovery process. We are happy to assist you if you are seeking advice or help. For praise, suggestions and complaints, we have the ombudsman service (ombudsstelle@tauernklinikum.at) and the patient survey (available online and in paper form).

We kindly request that you sign out at the station base when leaving the station so that appointments for visits, therapies and examinations can be arranged with you and adhered to.

If you wish to leave the hospital, please consult a doctor!

We offer you the opportunity to use effective and certified organic aromatherapy products.

Aromatherapy can help alleviate the unpleasant side effects of medical treatment and also have a positive effect on the course of your illness. In consultation with your nurse, you decide for yourself whether to use alternative care products.

Our doctors are legally obliged to inform you about certain procedures, vaccinations, medications and treatments. To do this, an appointment is made for an informative consultation. During the consultation, you will receive an information sheet, which you will discuss step by step with the respective doctors. Technical terms and anything you do not understand will be explained to you.

At the hospital, it is important to be able to identify yourself. Ideally, this should be with an e-card or photo ID so that your details can be recorded and you can receive the best possible treatment.

There is an ATM in the service area in the entrance hall at Zell am See (opposite the information desk).

Accompanying persons may be admitted as part of your treatment. The staff at patient discharge will inform you about the costs to be paid.

General visiting hours are from 12:30 p.m. to 7:00 p.m. For special class patients, extended hours from 10:00 a.m. to 8:00 p.m. apply.

New mothers and their babies need more rest. Therefore, visiting hours in the maternity ward are from 3.30 p.m. to 7 p.m. for general visits and from 10 a.m. to 8 p.m. for close relatives.

In the intensive care unit and IMCU, visitors (max. 2 people at a time) are permitted from 1:30 p.m. to 3:30 p.m. and from 5:30 p.m. to 6:30 p.m.

Our building is equipped with the required fire alarms, thus offering the highest possible level of safety. In the event of a fire, please remain calm! Follow the instructions of the trained staff. In the event of a fire, it is essential that you observe the following instructions:

• Do not use lifts!
• If you are unable to walk, our specially trained staff will bring you to safety.
• To leave the hospital quickly, please follow the escape route symbols shown.

The cafeteria at Tauernklinikum Zell am See is located to the left of the large staircase in the foyer.

Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday, Sunday, public holidays: 12:00 p.m. – 5:00 p.m.

The cafeteria at the Tauernklinikum Mittersill is located in Building B, Level 1.

Daily: 1:00 p.m. – 4:45 p.m.

The protection of your data is particularly important to us. All employees at our hospital are subject to a legal duty of confidentiality. During the nursing assessment, you will be asked to name a trusted person (who is authorised to receive information about you) and will be given a personal password for medical information (see also "Personal password"). Our data protection regulations can also be found on our website.

Providing information to relatives about the diagnoses of fellow patients is prohibited. We ask for your discretion – also with regard to telephone calls and video recordings in patient rooms.

Please contact the nursing staff if you require an interpreter.

The e-card is an electronic health card, which should normally always be carried with you.

If a procedure such as surgery or endoscopy is necessary, doctors will ask you to sign a consent form. Only sign this form once you have been given comprehensive and understandable information about the nature and extent of the treatment.

Our dieticians are happy to assist you with all nutritional questions. Here you will receive the necessary information if you need to follow a special diet due to your illness.

Providing first aid is very important! We ask you to intervene in an emergency, depending on your qualifications.

Our kitchen team provides the entire house with balanced and tasty meals. Meal times are:

Breakfast: 7:00–7:30 a.m.
Lunch: 11:30 a.m.–12:00 p.m.
Dinner: 4:30–5:00 p.m.

The newly installed patient entertainment system offers you the opportunity to watch television and listen to the radio via a free basic package (restricted). Additional options are also available.

If you wish, you can book a premium package, which includes more TV channels and greater internet bandwidth (free of charge for special class). Further information can be found directly on the touch screen.

Our ecological recovery area at the Tauernklinikum Zell am See invites you to linger, play and enjoy physical activity. A barefoot path and smaller and larger balancing and climbing stations complement the open space created for people and nature.

The ecological recovery area is freely accessible around the clock to all patients, visitors and staff. The stations are equally suitable for children of all ages. Adults can also use the various elements as training units for strength, coordination and balance — or simply to relax.

In winter, the area is closed due to the increased risk of injury.

The institutional regulations can be found here.

For hygiene and safety reasons, please wear appropriate, non-slip footwear.

We expressly emphasise the importance of hand disinfection. Hand disinfection should be carried out:

• Before eating
• After sneezing or coughing
• After vomiting
• Always after using the toilet (wash your hands with soap, then disinfect them)
• Before leaving the room and when returning to it

If you have forgotten any toiletries, hairdryers or similar items, or if you have come to us on short notice, we will be happy to provide these for you.

You will receive your personal Internet access as part of the basic package on the screen at your bedside in your room. Log in using your patient wristband. You can purchase the

premium package for broadband Internet (free of charge for special class). Information on how to sign up can be found on the touch screen.

To change the position of the blind, use the buttons mounted on the wall.

• Long press on a button: Open or close the blind
• Short press on a button: fan out or close the slats of the blind

The blinds open automatically at 7:30 a.m. and when the wind speed reaches 13 m/s.

The blinds close automatically at dusk (to protect patients from cooling down and unwanted glances) and when there is a certain amount of sunlight (to protect against overheating).

It is important that doctors are aware of any known illnesses and are informed about any medication already being taken.

Your mobile phone is an important tool for organising insurance, contacting relatives, etc. However, mobile phones can interfere with medical equipment. Therefore, please only use your mobile phone after consulting with the nursing staff. We also ask you to be considerate of others and to set your mobile phone to silent or switch it to flight mode.

Getting enough sleep promotes recovery. Night-time rest begins at 9 p.m. and ends at 6 a.m.

Your opinion is important to us! We would be delighted if you could spare some time to fill out our patient questionnaire. You can choose the online version on your screen under "PLEASE RATE US!" or fill out a paper questionnaire. There is space here for praise, feedback, requests, suggestions, complaints, etc. Both versions are anonymous.

There is a mail box available for your use in front of the main entrance.

Please observe the legal smoking ban! Smoking is only permitted in designated smoking areas, for example in front of the main entrance (glass enclosure).

Hygiene is a top priority in hospitals. The premises are cleaned regularly. However, if additional cleaning is required, you can contact the nursing staff at any time.

Upon request, we will be happy to contact a pastoral care provider from your parish or our in-house service. Please contact your nursing staff for assistance.

We are a certified "self-help-friendly hospital". Various self-help groups are offered at our hospital.

For hygiene reasons, animals are not permitted in the hospital.

As a hospital, it is also important to us to operate in as environmentally friendly and resource-efficient a manner as possible. We are constantly working on processes to improve sustainability.

In our facilities, we take time between 9 a.m. and 12 noon to conduct our rounds, depending on the department.